Biblioteca "Reinaldo José Suárez"
Catálogo Bibliográfico

Improving library and information services through self-assessment : a guide for senior managers and staff developers / Margaret Kinnell, Bob Usherwood, Kathryn Jones.

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Kinnell, Margaret

;

Usherwood, Bob

;

Jones, Kathryn

. (British Library research and innovation report; 172). , 1999. ISBN: 1856043363. (M) Material textual

British Library research and innovation report

. , [s.f.]. (S) 

Protecting your library's digital sources : the essential guide to planning and preservation / Miriam B Kahn

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Kahn, Miriam B.

. , 2004. ISBN: 083890873X. (M) Material textual

Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman

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Hernon, Peter

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Altman, Ellen

. , 1998. ISBN: 0838934897. (M) Material textual

Guide to reference books / compilado por Eugene P. Sheehy, Rita G. Keckeissen, y Eileen McIlvaine

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American Library Association (ALA)

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Sheehy, Eugene P.

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Keckeissen, Rita G.

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McIlvaine, Eileen

. 9th ed. , 1976. ISBN: 0838902057. (M) Material textual

Library advocate's handbook / American Library Association

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American Library Association (ALA)

;

Wallace, Linda K.

. 2nd ed. rev. , c2000. (M) Material textual

Customer service excellence : a concise guide for librarians / Darlene E. Weingand

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Weingand, Darlene E

. , 1997. (M) Material textual

Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon, John R. Whitman

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Hernon, Peter

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Whitman, John R.

. , 2001. ISBN: 083890789X. (M) Material textual

No shelf required : e-books in libraries / edited by Sue Polanka

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Polanka, Sue

. , 2011. ISBN: 9780838910542. (M) Material textual